Escape
IT Support Analyst
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Escape
IT Support Analyst
£30,000 - £35,000
Kirkcaldy
Hybrid
RECENTLY POSTED
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Description

Location: Fife

About the Company

We are working with a highly successful business in Fife, with around 100 users across desktops and terminals. The IT team is small but pivotal, ensuring smooth day-to-day operations and supporting key projects.

Role Overview

We are seeking a proactive IT Analyst to join our clients 2-person IT team. Reporting to the IT Manager, you will provide technical support across the business, maintain IT systems, and contribute to projects that drive operational efficiency. This is a hands-on role ideal for someone who enjoys problem-solving, supporting users, and working across different IT platforms.

Key Responsibilities

  • Provide day-to-day IT support for approximately 100 users (desktop and terminals)
  • Manage user accounts, permissions, and access across systems
  • Support Office applications and ERP systems, including troubleshooting and user guidance
  • Run ad hoc data queries and assist with reporting
  • Assist with IT projects and initiatives as required
  • Collaborate closely with IT Manager and other stakeholders to ensure seamless IT operations

Required Skills & Experience

  • Basic SQL experience for data queries
  • Knowledge of Active Directory and Azure
  • Experience or familiarity with ERP systems (Dynamics NAV preferred)
  • Strong problem-solving skills and ability to work independently in a small team
  • Excellent communication skills for interacting with users across the business

Benefits

  • Early finish on Fridays
  • 1 day of your choice working from home
  • 7% Pension contributions
  • 15% discretionary bonus
  • Excellent work/life balance
  • AND MUCH MORE .

Are you keen on finding out more about this brilliant role? Please hit APPLY TODAY!

Role tech stack
Escape
IT Support Analyst£30,000 - £35,000
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