Business Process Review Lead Duration: 12 months Day Rate: £400–£600 per day Reporting to: Senior Programme Manager Location: Hybrid (Scotland) Overview The purpose of this role is to review the current service delivery model to ensure processes, systems and operating structures are aligned with the future organisational design. The client is integrating with another organisation in the next 12 months. The Business Process Review Lead will work closely with the Senior Programme Manager to map existing processes, identify efficiencies, and support the design of an effective and streamlined operating model for the integrated organisation. This role will focus on analysing current delivery structures, documenting end-to-end processes, and identifying opportunities for simplification, automation and improved service delivery. Key Responsibilities: • Conduct a comprehensive mapping of current business processes and service delivery models across relevant functions • Identify process inefficiencies, duplication and opportunities for simplification as part of the integration programme • Develop clear process documentation and operating model diagrams for current and future states • Work collaboratively with operational teams to understand day-to-day service delivery and systems usage • Support the design of improved processes and workflows aligned to the future organisational structure • Provide recommendations on process improvement, system integration and operational efficiencies • Ensure process changes support operational continuity during the transition period • Collaborate with technology and systems teams to ensure processes are aligned with system capabilities and future architecture Key Experience & Skills: • Extensive experience delivering business process analysis or operating model reviews • Strong skills in process mapping, service design, and operational analysis • Experience working on organisational change or transformation programmes • Understanding of systems, digital platforms and service delivery technologies • Strong analytical and documentation skills • Ability to work collaboratively across teams without direct line management responsibilities For more information on this role, please contact Kamran Chaudhry at Rutherford Cross.