Service Delivery Manager

We’re looking for an experienced Service Delivery Manager/Digital Operations Manager to lead our digital operations, drive service excellence, and shape the future of our technology environment.

What You’ll Do

• Oversee daily operations of digital systems, applications, and infrastructure
• Lead and develop the application support function
• Ensure strong cyber security, GDPR compliance, and Cyber Essentials Plus standards
• Support successful technical project delivery
• Champion quality assurance and robust testing
• Identify opportunities to improve efficiency and optimise digital operations
• Act as the main point of contact for digital service performance and stakeholder communication

What You’ll Bring

• Proven experience in digital/IT operations management
• Strong leadership, communication, and problem-solving skills
• Solid understanding of infrastructure, application support, and project delivery
• Cyber security knowledge and compliance experience
• PCI-DSS experience (implementation or maintenance preferred)
• Cyber Essentials Plus experience (required)
• Background in SaaS or digital product environments
• Experience building internal teams and reducing MSP reliance
• Pragmatic approach to ITIL in a fast-moving business