Location: Cambridge (CB25) Duration: Permanent Hours: 37.5 per week 8am - 4pm (Monday to Friday) Salary: 27,000 - 34,000 depending on experience Job Reference: 36053 Polytec are looking for a proactive IT Support Technician for our client based just north of Cambridge. The successful candidate will deliver 1st and 2nd line support to around 80 users working both on-site and remotely. This hands-on role focuses on supporting end users, maintaining IT systems and devices, and assisting with day-to-day IT operations while working closely with the internal IT team. Responsibilities - Provide 1st/2nd line IT support for hardware, software and user issues - Support Microsoft 365 applications including Teams, Outlook, Word, Excel, PowerPoint and SharePoint - Configure and manage laptops, desktops and Android devices - Administer user accounts in a hybrid cloud environment and support Exchange Online - Manage user onboarding and offboarding, including device provisioning and permissions - Assist with network patching, backup management, CRM support and VoIP troubleshooting Requirements - 2-3 years' experience in an IT support or service desk role - Strong troubleshooting and problem-solving skills - Excellent communication skills supporting technical and non-technical users - Relevant IT qualification or certifications (Microsoft, CompTIA, Cisco) desirable Desirable - Experience with Linux systems - Familiarity with Cyber Essentials security standards - Understanding of ITIL processes Please contact us as soon as possible for more details or apply below!