Job Title: Senior Principal Consultant Solution Architect - Service Now Job Type: Contract (Inside IR35)Duration: 6 monthsWork model: RemoteJob Summary:

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

• Provides technical leadership to the team
• Creates and maintains a detailed view of the existing architecture
• Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
• Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
• Ensures technical governance process and policies are being adhered to.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Works closely with client enterprise architecture team and client ServiceNow Teams
• Periodically Reviews Configuration to ensure Platform health
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
• Reviews design and code per sprint to ensure quality
• Provides hands on assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
• Assists in migrating configuration across instances
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM).
• Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM) would be added advantage.
• Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features.
• Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.
• Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery.
• Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects.
• Experienced in enabling new features as ServiceNow introduces them.
• Continuously upskill knowledge on ServiceNow features released with each update and patch.
• Ensure designs align with business requirements, maintainability, performance, and overall instance health.
• Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.
• Excellent communication skills for client-facing roles.

Preferred Qualifications/ Skills

• B.Tech / MCA / M.Tech / BSc (Computer) / B.E.
• ServiceNow Certified System Administrator (CSA)
• Experience on ServiceNow CSM would be preferred

Why join Genpact?

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills*

• Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.