A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis.

Desktop Support Analyst / 2nd Line Support Analyst

Key Responsibilities:

Providing a professional and consistent level of Technology support to all staff
Responding to incoming incidents and requests at first point of contact reported via all
mediums
Ensuring all incidents and requests are accurately recorded at the time of being reported
and responded to within a set Service Level Agreement
Maintaining and updating incidents and requests in your own as well as the Service Desk
ticket queues
Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
Keeping customers apprised and updated
Escalating problems to the senior team members and third-party suppliers where necessary

Desktop Support Analyst / 2nd Line Support Analyst

Attributes/Skills:

Experience working within a legal environment is essential
Knowledge of Windows 10 and Microsoft Office 365
Understanding of PC Hardware and operating systems
Awareness of using Active Directory
Experience of logging tickets in ITSM call logging software

Desktop Support Analyst / 2nd Line Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business