2nd Line IT Support Engineer

Location:Plymouth (Onsite)

Salary:£32,500 £35,000

Hours:MondayFriday, 9:00am 5:30pm (37.5 hours per week)

Employment Type:Full Time

About the Company

Our client is a fast-growing Managed Service Provider based in Plymouth. The business was created with a clear vision: to deliver high-quality IT support and services while building a professional, values-driven team. Culture and team fit are incredibly important, and the business is committed to building a collaborative environment where people take pride in their work and deliver excellent service to customers. As the business continues to grow, they are now looking to add a 2nd Line Support Engineer to the Plymouth office.

The Role

This is an excellent opportunity for a customer-focused 2nd Line Support Engineer to join a growing MSP and play a key role in supporting client environments.

You will provide technical support across a variety of client infrastructures, resolving escalated issues from 1st line support, managing incidents and service requests, and assisting with infrastructure improvements and projects. The role will involve both remote support and occasional on-site visits to client locations, using company pool vehicles where required.

Key Responsibilities

• Provide 2nd line technical support across client environments
• Troubleshoot and resolve escalated service desk tickets
• Support and maintain Microsoft 365 environments
• Administer and support Azure cloud services
• Manage and maintain Windows Server infrastructure
• Deploy and support Windows 11 devices
• Support Microsoft Intune / endpoint management
• Assist with network troubleshooting and configuration
• Participate in project work including migrations, deployments and upgrades
• Deliver excellent customer service and communication with clients
• Maintain accurate documentation and ticket updates

Technical Skills & Experience

Candidates should have experience working in a Managed Service Provider (MSP) or multi-client IT support environment.

Required experience:

• Microsoft Office 365 administration
• Microsoft Azure fundamentals
• Windows Server support and management
• Microsoft Intune / endpoint management
• Windows 11 desktop support
• Networking fundamentals (switching, routing, firewalls, VPNs)
• Strong troubleshooting and problem-solving skills
• Experience using IT service desk / ticketing systems

Personal Qualities

Cultural fit is extremely important for this role.

The successful candidate will be:

• Personable and confident with customers
• Professional in presentation and communication
• A team player who takes pride in their work
• Motivated with a strong work ethic
• Able to work independently and manage priorities

The business values individuals who want to contribute to a positive, collaborative team environment.

Requirements

• Full UK driving licence
• Willingness to travel to client sites when required
• Eligibility to work in the UK

Working Environment & Benefits

Office Location

Plymouth (Central)

Benefits include:

• 28 days leave
• 3 annual wellness days
• Monthly team lunch clubs
• Company pension scheme
• Training and paid certifications
• Opportunity to grow within a fast-growing MSP

Recruitment Process

1. First Stage Interview Microsoft Teams
2. Second Stage Interview Informal coffee meeting (face-to-face)

The company is looking to hire immediately, so the process will move quickly for suitable candidates.