The Opportunity

We’re working with a fast-growing cyber technology company that is helping organisations improve how they anticipate and manage cyber threats. Their platforms are used by thousands of public and private sector organisations globally and continue to see rapid adoption.

As part of that growth, they’re looking to hire a Customer Platform Architect to support customers deploying and operating the platform within their own environments.

This is a role that sits between architecture, infrastructure engineering and customer advisory — helping organisations design the right environments, deploy successfully and ensure long-term platform reliability.

The Role
You’ll work closely with customers and internal engineering teams to ensure the platform runs effectively within complex on-premise and hybrid environments.
The role combines platform architecture, technical troubleshooting and customer advisory, supporting organisations that rely on the platform to manage cyber threat intelligence and security operations.
Key responsibilities include:

• Guiding customers through the design and deployment of their platform infrastructure.
• Advising on sizing, architecture and deployment approaches for on-premise environments.
• Diagnosing and resolving infrastructure-related platform issues.
• Conducting platform health checks and performance reviews.
• Producing clear architecture and infrastructure documentation.
• Supporting pre-sales teams by advising on platform architecture and deployment requirements.
• Collaborating with engineering and product teams to ensure architectural needs are understood and supported.

The Person

You’ll be a technically strong infrastructure or platform specialist who is comfortable working directly with customers and advising on complex environments.

Essential experience includes:

• Strong background in on-premise infrastructure (servers, networking, storage and virtualization).
• Exposure to cloud environments such as AWS, Azure or GCP.
• Experience with containerisation and orchestration (Docker, Podman, Kubernetes).
• Good understanding of Kubernetes architecture and Helm-based deployments.
• Strong troubleshooting and problem-solving skills.
• Previous experience in customer-facing technical roles.

Nice to have:

• Experience within the cyber security sector.
• Exposure to threat intelligence platforms or security operations environments.

Personal qualities:

• Strong communication skills — able to explain complex architecture clearly.
• Analytical mindset and structured approach to problem solving.
• Comfortable working autonomously in a remote-first environment.
• Collaborative approach across engineering, product and customer teams.

Security Requirements

Candidates must hold UK SC clearance

• Competitive salary and equity – everyone benefits from the company’s success
• Remote-first and flexible working – work in a way that fits your life
• Choose the equipment that suits you – select the tools and setup you prefer
• Biannual team gatherings – regional and global meetups to collaborate, connect and strengthen the culture beyond the screen