The Role: ArcGIS Monitor Specialist

Your responsibilities: ArcGIS Monitor Setup & Configuration

• Install, configure, and maintain ArcGIS Monitor software.
• Integrate ArcGIS Monitor with ArcGIS Portal, ArcGIS Server, and other Enterprise components.
• Ensure proper connectivity and data flow between monitoring tools and GIS infrastructure.

Cloud Infrastructure Monitoring

• Track performance and resource utilization of cloud-based GIS environments.
• Implement monitoring strategies for virtual machines, storage, and network components.
• Configure dashboards for real-time visibility of system health.

Alerting & Notifications

• Set up automated alerts for critical events, performance degradation, and system failures.
• Define thresholds and escalation procedures for proactive issue resolution.

Customer Engagement

• Gather and analyze customer requirements for monitoring and reporting.
• Provide technical guidance and best practices for system optimization.
• Work independently to design and implement solutions aligned with client needs.

Performance Analysis & Reporting

• Generate regular reports on system performance, uptime, and resource utilization.
• Identify trends and recommend improvements for system reliability and efficiency.

Required Skills & Qualifications:

• Strong experience with ArcGIS Enterprise 11.5 (Portal, Server, Data Store).
• Hands-on expertise in ArcGIS Monitor installation and configuration.
• Knowledge of cloud platforms (AWS, Azure, or similar) and infrastructure monitoring.
• Familiarity with system performance metrics, alerting mechanisms, and dashboards.
• Ability to work independently and manage multiple tasks effectively.
• Excellent communication and problem-solving skills.

Preferred Skills:

• Experience with PowerShell, Python, or scripting for automation.
• Understanding of IT infrastructure, networking, and security principles.
• Exposure to DevOps tools for monitoring and alerting.

Desirable skills/knowledge/experience: 6-8+ years of Experience