Job Title: Relationship Support OfficerLocation: Birmingham (Fully Office-Based)Salary: Up to £35,000 per annumJob Type: Full-Time, PermanentStart Date: ASAP

About the Role

We are currently seeking a Relationship Support Officer to join our Branch Banking team in Birmingham. This is a fully office-based role offering a competitive salary of up to £35,000, ideal for a detail-oriented and client-focused professional with a background in banking.

As a Relationship Support Officer, you’ll play a vital role in supporting Relationship and Branch Managers with the day-to-day management of client relationships. You’ll gain hands-on experience working with a defined portfolio of clients and contribute to the smooth running of credit processes, documentation, and client servicing.

This is a fantastic opportunity for someone looking to develop a career in banking and financial services, particularly in corporate, commercial, or SME banking environments.

Key Responsibilities

• Assist in preparing credit proposals by analysing balance sheets, income statements, and cash flows
• Support the Relationship Manager in servicing existing client relationships
• Monitor and maintain the validity of customer accounts and associated documentation
• Follow up on upcoming payments and ensure timely collection of required documentation
• Provide accurate and timely responses to client queries via email and phone
• Coordinate internally with operations, credit, and other departments to meet client needs
• Accompany Relationship Managers on client visits and prepare call reports

What We’re Looking For

Education & Experience:

• Degree qualified (or equivalent)
• Minimum of 2 years’ banking experience
• Understanding of banking products and financial instruments

Skills & Competencies:

• Strong financial analysis and credit writing skills
• Proficient in Microsoft Office and internet-based tools
• Excellent verbal and written communication skills
• Working knowledge of legal and property-related documentation
• Preferably bilingual in English and Urdu and/or Punjabi

Personal Attributes:

• Team player with a collaborative mindset
• Resilient and adaptable in a fast-paced environment
• Strong attention to detail and accuracy
• Professional, flexible, and highly motivated

Please Note:

This role does not involve advising on or approving regulated financial products such as loans or mortgages, in line with Certification Regime regulations.

How to Apply

If you’re looking to grow your career in banking and thrive in a client-focused, office-based environment - we’d love to hear from you.