Role Overview:

The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations.

This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients.

Requirement to interact with multiple vendors, internal stakeholders, Owning and executing Program governance forums. Ownership of budget.

Key Responsibilities:

* Program Leadership & Delivery:

* Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain.

* Define program scope, technical architecture alignment, timelines, and success metrics.

* Technical Oversight:

* Collaborate with solution architects and engineering teams to ensure technical integrity of solutions.

* Review designs, integration plans, and ensure compliance with industry standards.

* Governance & Reporting:

* Establish governance frameworks, track KPIs, and ensure adherence to SLAs.

* Conduct regular program reviews and executive-level reporting.

* Risk & Issue Management:

* Identify technical and delivery risks early; implement mitigation strategies.

* Financial Management:

* Manage program budgets, forecasts, and profitability.

* Continuous Improvement:

* Drive adoption of Agile/DevOps practices and automation initiatives.

* Implement best practices for technical delivery efficiency and quality improvement.

* Domain Expertise:

* Strong understanding of telecom ITSM domain and processes

* Technical Knowledge:

* Deep knowledge of ITSM BMC CMDB, HELIX, Remedy systems

* Exposure to cloud-native architectures, microservices, and containerization.

* Program Management:

* 15+ years of IT Program and delivery experience, with at least 5 years in technical program management.

* Proven track record of managing multi-million-dollar programs.

* Certifications:

* PMP, SAFe, or equivalent certifications preferred.

* Tools & Methodologies:

* Proficiency in Agile, DevOps, and ITIL practices.

* Experience with Jira, MS Project, and other program management tools