Print • Direct Mail • Digital Solutions
Brand-New Role Expanding Private Sector Portfolio

We re recruiting for a newly created Client Delivery Manager role with a well established print, mail and digital solutions business. You ll be joining a fun, relaxed environment full of passionate people who genuinely care about delivering great service to their clients as the company are expanding its private sector client base. Creating the perfect opportunity for someone who loves variety, autonomy and client ownership.

The role:

You ll take the lead on managing a portfolio of private sector clients, becoming their trusted day to day contact. You ll oversee everything from initial brief through to delivery, coordinating across production, data, digital and operations teams to ensure campaigns land on time, accurately and to a high standard.

You ll also support the wider team during peak public sector periods, giving you exposure to high-volume, high-profile work.

This role is ideal for someone commercially minded, client-focused and confident juggling multiple projects at pace.

What you ll be doing:

• Client Account Management
• Own the day to day relationship with your assigned clients
• Ensure work is delivered on time, within SLA and to agreed standards
• Maintain accurate system updates, documentation and invoicing
• Spot issues early, resolve problems and keep communication flowing
• Lead or contribute to client meetings
• Identify opportunities to upsell or add value
• Support and guide Client Delivery Executives when needed
• Project Management
• Manage end-to-end client projects from concept to completion
• Coordinate with internal teams to keep delivery smooth and on track
• Monitor progress and escalate risks quickly
• Assist with larger or more complex accounts when required

How you will work:

• Champion continuous improvement and better ways of working
• Follow processes, compliance and quality standards
• Bring a proactive, solutions-focused mindset every day

What we re looking for:

• Strong B2B account management experience (print, direct mail, marketing or digital agency background ideal)
• Confident communicator with excellent stakeholder skills
• Highly organised and comfortable managing multiple priorities
• Detail-driven, commercially aware and calm under pressure
• Able to work independently and get up to speed quickly
• Experience with mailings or MIS systems is useful but not essential

Why you ll love working here:

• Friendly, open-door, down to earth culture
• Approachable leadership with minimal hierarchy
• Regular socials and team events
• Stable business with low staff turnover
• Real progression opportunities as the private sector arm grows
• Chance to shape and influence a brand new role

If this sounds like the kind of role and environment where you’ll thrive, we’d love to hear from you. Apply today or get in touch for a confidential communication.

Other roles you may have applied for:

Account Manager, Client Account Manager, Client Delivery Account Manager, Client Delivery Executive, Agency Account Manager.