IT Support Specialist (2nd Line Support) - up to 28,000 + benefits

We’re looking for an IT Specialist to join a growing technology team supporting over 1,500 users across the UK. This is a hands-on role where you’ll provide 2nd line support, resolve complex technical issues and work closely with wider infrastructure and product teams.

What you’ll be doing

• Providing 2nd line support via phone, email and face to face
• Troubleshooting hardware, software and Microsoft 365 issues
• Escalating and triaging complex incidents across technology teams
• Supporting IT projects and system improvements
• Maintaining knowledge base documentation
• Working to SLA targets within an ITIL-based support environment

What we’re looking for

• Experience in a technical support or service desk role
• Strong Microsoft 365 knowledge
• Experience using ticket management systems
• Hardware and software troubleshooting skills
• Excellent communication and customer service

Nice to have

• macOS support experience
• Microsoft Intune exposure
• ITIL Foundation or Microsoft certifications

Ready to apply?

Please apply with your latest CV.

Know someone who’d be great for this role? We offer a referral scheme, so feel free to get in touch.

Note: We aim to respond to every application, but due to volume this isn’t always possible. If you haven’t heard back within 7 days, unfortunately you haven’t been successful on this occasion. Please keep an eye on our website for future opportunities.