Location: Northern Ireland (Field-Based)
Job Type: Full-Time
Salary: £30,000 - £35,000
Benefits: Company Car | Free Parking | On-Site Parking

The Role

We are currently recruiting for an experienced and motivated EPOS Support Engineer to join our growing team. This is a field-based role supporting retail customers across Northern Ireland, ensuring the smooth operation of EPOS systems and associated IT infrastructure.

The successful candidate will provide first-line technical support, diagnose hardware and software issues, and deliver exceptional customer service while maintaining high system performance standards across multiple retail sites.

Key Responsibilities

• Provide first-line technical support for EPOS hardware and software (remote and on-site)
• Diagnose and resolve issues across Windows, macOS, and Android operating systems
• Troubleshoot application issues including Microsoft Office and EPOS software such as ICRTouch
• Identify and resolve network connectivity issues (LAN, VPN, firewalls, wireless networks)
• Install, configure and maintain desktops, peripherals and EPOS hardware components
• Support remote access tools (e.g. TeamViewer) ensuring secure system access
• Escalate complex technical issues to senior IT support where required
• Maintain accurate documentation of support tickets and system configurations
• Conduct routine system health checks to ensure optimal performance
• Deliver professional and friendly customer service to end-users

Essential Criteria

• Previous experience in an IT Support or EPOS Support role
• Strong understanding of networking concepts (LAN, VPN, firewalls, Wi-Fi)
• Experience troubleshooting across Windows, macOS and Android platforms
• Knowledge of Microsoft Office and common business applications
• Experience diagnosing and repairing computer hardware
• Full UK driving licence
• Excellent communication and problem-solving skills
• Ability to manage workload independently while contributing to a team

Desirable

• Experience supporting retail or hospitality environments
• Familiarity with EPOS systems, particularly ICRTouch
• Experience in field-based technical support roles

Why Join Us?

• Company vehicle provided
• Supportive and collaborative team environment
• Opportunity to work with a variety of retail clients
• Ongoing training and development

If you are a proactive IT professional who enjoys problem-solving and delivering excellent customer service, we would love to hear from you.

To apply: Click apply now and upload a copy of your CV

Skills:
Support Engineer EPOS Support technician EPOS Engineer