Full time permanent 5 days on site in Nottingham

Position Overview

As a Network Engineer within Service Operations, you will serve as a critical technical escalation point for diverse client environments. This role involves remote and occasional onsite support, providing advanced troubleshooting across complex networks, server and unified communications systems. You will be responsible for analysing unfamiliar environments, identifying root causes quickly, and delivering high quality technical resolutions while maintaining clear and professional communication with clients.

Network Engineers are expected to work collaboratively with senior engineers and cross-functional teams, contributing to continuous improvement of operational processes, documentation, and client satisfaction. This position is ideal for individuals who thrive in dynamic environments, enjoy solving technical challenges, and are committed to professional growth within advanced infrastructure and networking disciplines.

Responsibilities

• Ability to handle diverse computing environments across business clients.
• Analyse and document unfamiliar Client Server network environments.
• Perform rapid analysis of networking and unified communications incidents.
• Provide consulting on applications, best practices, and processes.
• Troubleshoot and resolve high-level Workstation, server, and network incidents.
• Set client expectations appropriately.
• Utilise appropriate software utilities and tools.
• Monitor service desk for escalated tickets and prioritise accordingly.
• Ensure escalations are properly addressed.
• Escalate cases to senior engineers following best practices.
• Communicate troubleshooting steps clearly to clients.
• Demonstrate urgency in resolving incidents.
• Resolve Firewall issues, VPN, access rules.
• Design, deploy, maintain LAN, WAN, and wireless networks.
• Secure network systems by enforcing policies.
• Provide upgrade recommendations.
• Monitor and test network performance and produce reports.
• Update network equipment firmware.

Qualifications

• Bachelor’s Degree, Technical Degree or equivalent work experience

• Excellent problem solver; able to prioritize and coordinate between tasks

• 2-4 years of network support experience

• Self-motivated, has ability to work independently and in a team environment

• Experience designing network architectures inclusive of LAN/WAN networking

• Experience troubleshooting network configuration and hardware issues

• Knowledge and experience with infrastructure/network technologies

• Excellent written and oral communication skills

• Ability to articulate technical information and convey to non-technical people

• Excellent customer service skills

Preferred Certifications:

• CompTIA Network+

• NSE 4

• CCNA

• CCNP