Technical Support Engineer

£Competitive Salary plus Benefits

St Helens, Liverpool

MC Technical Recruitment is currently working with a specialist engineering business to recruit a Technical Support Engineer. This role will act as the key technical interface between the company and its customers, providing high-level support on products and systems, troubleshooting issues, and advising on system improvements and upgrades.

This is an excellent opportunity for someone with a strong electricalbackground who enjoys problem-solving, customer interaction, and becoming a true product expert.

As the Technical Support Engineer, you will be responsible for:

• Providing technical support to customers via phone and email, resolving product and system-related queries
• Diagnosing and troubleshooting electrical and controls-based issues
• Acting as a product specialist, developing in-depth knowledge of systems and applications
• Advising customers on system optimisation, upgrades, and new solutions where required
• Supporting internal teams with technical expertise and application guidance
• Producing clear technical documentation and support materials
• Occasionally conducting site visits when necessary
• Attending bespoke product training in Europe (typically once a year)
• This role requires someone who can confidently communicate complex technical concepts in a clear and practical manner.
• Other duties as required

To be considered for this role you should have:

• A strong background in Electrical Engineering, Controls, Automation or a related discipline
• HNC/HND, NVQ Level 3, Apprenticeship or Degree qualified (or equivalent experience)
• Experience in a technical support, field service, commissioning or controls-based role
• Ability to interpret electrical schematics, wiring diagrams and control system documentation
• Practical fault-finding and troubleshooting experience
• Strong communication skills with a customer-focused mindset
• Willingness to travel to Europe for product training (approximately once per year

Salary & Benefits

• Competitive salary (dependent on experience)
• A company vehicle
• Health and wellness benefits
• Opportunities for professional development and training – including with the main supplier in Europe
• Ongoing technical development
• Company pension
• Holiday entitlement

To apply:

If you are interested in this role, please apply via the link below or contact Jordan at MC Technical Recruitment on 01489 533 033 / for a confidential chat.