Main Purpose of the Role

* To support colleagues and business processes with their IT requirements while acting as a deputy to the IT Manager. The role is responsible for ensuring that the organisation’s IT infrastructure is modern, secure, reliable, and efficient.

Key Responsibilities
IT Infrastructure

* Design, deploy, and manage servers and related services from vendors such as Dell and HP.

* Design, deploy, and maintain networks and cloud services (e.g., Microsoft Azure).

* Deploy and manage virtualisation technologies such as VMware and Hyper-V.

* Implement and manage backup and disaster recovery solutions.

* Manage and optimise storage solutions including SAN and NAS systems.

* Develop and maintain infrastructure automation scripts and tools.

* Conduct regular security audits and vulnerability assessments.

* Plan and execute infrastructure upgrades and migrations with minimal downtime.

* Assist in the development and enforcement of IT policies and procedures.

* Evaluate and recommend new technologies to enhance the IT infrastructure.

IT Operations

* Monitor and maintain laptops, peripherals, and display equipment across the business.

* Provide technical support and guidance to end users.

* Monitor and maintain system performance, availability, and security.

* Troubleshoot and resolve hardware, software, and network issues.

* Collaborate with colleagues to support business applications and services.

* Ensure compliance with company security policies and industry best practices.

* Maintain documentation for infrastructure configurations, processes, and procedures.

* Stay up to date with emerging technologies and industry trends.

Role Requirements
Qualifications & Experience

* Bachelor’s degree in Computer Science, Information Technology, or a related field.

* Minimum 5 years’ experience in IT Infrastructure or IT Operations roles.

* Relevant certifications such as:

* CompTIA Network+

* Microsoft Certified: Azure Administrator

* Strong knowledge of server and network administration.

* Experience with cloud platforms (e.g., Azure, AWS, Google Cloud).

* Proficiency with virtualisation technologies (VMware, Hyper-V).

* Understanding of ITIL processes and best practices