About the Role

As a Server Engineer the primary focus of this role will be to provide 3rd line operational support within our IT - Platforms Infrastructure Team. You will manage and maintain the day-to-day operations of backend IT systems, as well as implementing new technologies and systems. You will work in a dynamic environment, handling both Business as Usual ( BAU ) and project-based tasks.

This role reports to the Infrastructure Team Leader. Hours of work are 9:00 am - 5:30 pm, Monday to Friday, with requirements to work the On Call rota on a rotating basis. Additional overtime outside core hours and at weekends for system maintenance and other out of hours work will be required.

Main Responsibilities:

• Monitor, manage, and proactively optimise all servers and infrastructure applications to ensure top-tier performance and availability.
• Oversee and support VMware infrastructure, ensuring seamless operation and efficiency.
• Ensure the effective management and maintenance of SAN infrastructure to ensure reliable and effective data storage solutions.
• Provide expert support for cloud-based solutions, ensuring smooth and efficient integration as well as effective support.
• Develop and implement automation scripts and tools, taking part in automation initiatives to enhance server management and streamline maintenance tasks.
• Create, update, and review infrastructure documentation in accordance with Ashurst standards, ensuring clarity and precision.
• Adhere strictly to IT processes and procedures, especially regarding Change Control, Privileged Access Management, and system security, ensuring full compliance with regulatory requirements and internal policies.
• Resolve all logged incidents and service requests promptly, and support major incident activities, as well as problem, change, and configuration management processes.
• Collaborate with the Service Delivery team to manage escalations and resolve tickets effectively, ensuring high-quality service delivery.
• Participate in operational rotas to maintain environmental stability and proactively identify and address potential issues.
• Engage with vendors to provide support and guidance, enhancing service delivery and resolving technical challenges.
• Work closely with the global IT - Platforms Infrastructure Team to deliver seamless support across different regions and time zones to our user community.

Skills and experience

• Extensive experience with Microsoft Back Office products
• Proficiency in Microsoft Active Directory 2016 and newer as well as familiarity with Entra ID.
• Experience with Windows Server versions 2016 - 2022
• Knowledge of Microsoft clustering technology
• Scripting skills with a focus on automating and streamlining server management processes. (Powershell, Working with APIs, etc)
• Expertise in virtualisation technologies, particularly VMware •Experience with SAN Storage solutions. (DellEMC, HPE, vSAN)
• Azure and M365 experience, particularly with EntraID and cloud adoption.
• Experience with configuring, supporting and optimising ADFS and SSO technologies as well as migration to Entra ID.
• Understanding of network fundamentals and protocols
• Excellent communication and collaboration skills within a cross-functional team.
• Experience working in agile environments
• Familiarity with ITIL principles and frameworks, experience with best practice adherence.
• Experience working within security best practices and compliance requirements
• Experience working within strict change control processes

Desirable skills and experience

• Experience with automated deployment tools (e.g., SCCM, Intune)
• Experience with scripting and automation tools beyond PowerShell (e.g., Python, IaC )
• Experience with monitoring and performance tuning tools (e.g., PRTG , SolarWinds)
• Knowledge of IT governance and compliance frameworks (e.g., GDPR, Cyber Essentials)
• Familiarity with incident response and disaster recovery planning Understanding of vulnerability management with experience in remediation and risk management