FT Recruitment is supporting one of our national clients as they look to add a Helpdesk Analyst to their team. This role will be responsible for delivering excellent customer service to internal users whilst supporting and developing the business’s IT infrastructure

Key duties:

• Serve as the initial contact point for technical support requests through the ticketing system, phone, email, and in-person.
• Ensure excellent customer service by providing clear, supportive communication to users with different levels of technical understanding.
• Deliver first-level support for hardware and software issues.
• Perform routine system administration duties to assist with IT operations.
• Escalate complex issues to the appropriate support teams when necessary.
• Build technical expertise to efficiently troubleshoot and resolve common IT challenges.

Candidates will ideally have an IT qualification (HND/Degree) and have a genuine interest in securing an IT role. The successful candidate will have excellent customer service skills whilst holding a full and clean driving licence.

Get in touch with the FT recruitment team to find out more.