IT Support Engineer (2nd Line & Project Delivery)
Salary: £40,000–£50,000 (DOE)
Job Type: Permanent, Full-time
Location: Paddington, London (Hybrid)
Experience: 5+ years of IT support mandatory (no sponsorship)

About the Company
Our client is an ambitious Managed Service Provider (MSP) renowned for delivering high-quality IT services and solutions. They help businesses optimise IT, enhance security, and ensure seamless connectivity. They’re seeking a talented 2nd Line IT Support Engineer with Project Delivery experience to join their team and deliver expert support and project solutions to clients.

About the Opportunity:
We are seeking a skilled IT Support Engineer to provide a blend of operational support and hands-on project delivery. This is not a purely reactive service desk role. The successful candidate will combine high-quality second-line (2nd Line) support with responsibility for endpoint, identity, security, and platform change initiatives.

Key Responsibilities:

* Provide expert 2nd line support for Windows desktops, laptops, mobile devices, and MS 365 Teams.

* Escalate and resolve complex technical issues.

* Administer user accounts, shared mailboxes, and distribution lists in Azure AD/Entra ID.

* Maintain documentation, user guides, and system configurations.

* Proactively manage endpoint performance, patching, and security (Defender, Intune, SCCM).

* Deliver IT projects: deployments, upgrades, migrations, and endpoint refreshes.

* Collaborate with first-line support and IT teams to enhance the end-user experience.

Your Skills & Experience:

* Proven experience in Windows desktop OS and MS 365 Teams support.

* Strong knowledge of M365 applications, SharePoint, and Power Automate.

* Experience with Intune, SCCM/MECM, Autopilot, and endpoint lifecycle management.

* Understanding of security best practices, patch management, and compliance.

* Familiarity with Mac devices, virtualisation, cloud platforms, and remote support tools.

* Excellent communication, able to explain technical concepts to all users.

* Able to work from technical designs, project plans, and change schedules.

* Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are desirable.

If you are a skilled and ambitious 2nd Line IT Support Engineer with Project Delivery experience and looking for a new challenge, we would love to hear from you.

To apply for the 2nd Line IT Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes