Dynamics 365/ CRM Support Analyst

Job Description

Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression.

The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter.

My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working.

Role & Responsibilities

• 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE
• Assisting in project related tasks such as requirement gathering/ analysis, testing, training users
• System customisation & Power Platform configuration tasks
• Stakeholder engagement at all levels; providing excellent support service to users both on-site and remote

Skills & Qualifications

• Proven experience supporting Dynamics CRM/ D365 CE systems
• Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line)
• Broad modular/ industry exposure - ideally sales, marketing
• Exposure to Power BI/ Power Platform customisation (preferable, not essential)
• Data management experience (preferable, not essential)
• Confident communication skills, written and verbal - comfortable in a candidate facing environment

Benefits

• A competitive base salary up to £46,500
• Attractive company benefits package
• Certified training and development opportunities

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on or send your current CV to . Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.