Role: Senior CCAI Engineer (12 month FTC)

Reports to: Principal CCAI Engineer

This is a remote opportunity.

Role Purpose:

The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities.

Key Accountabilities and Responsibilities:

Lead and deliver SaaS initiatives, ensuring alignment with the DCC product roadmap.

Support the Principal Engineer in executing the technical strategy for the DCC SaaS product.

Develop and maintain full stack solutions using .NET, JavaScript, and Python.

Contribute to the design and deployment of serverless functions on Google Cloud Platform (GCP).

Assist in the development of Chrome extensions to enhance agent experience.

Implement secure authentication using JWT and OAuth 2.0.

Support CI/CD pipeline development and maintenance for Google Cloud technologies.

Collaborate with cross-functional teams to ensure successful delivery of features and integrations.

Manage and support API integrations using Apigee.

Participate in testing automation and quality assurance processes.

Provide mentorship and technical guidance to mid & junior engineers.

Where applicable, take on management responsibilities, including performance reviews and development planning.

Skills, Experience, and Knowledge:

Proven experience in full stack development, particularly in .NET and cloud-native environments.

Hands-on experience with GCP services including Contact Centre AI, GCP Functions, and Cloud Storage.

Familiarity with Chrome extension development and secure authentication protocols.

Experience with CI/CD pipelines and DevOps practices.

Strong understanding of API management using Apigee.

Proficiency in JavaScript and Python.

Exposure to Azure infrastructure and networking is a plus.

Demonstrated ability to lead delivery streams and mentor team members.

Excellent problem-solving, communication, and collaboration skills.

Customers and Key Stakeholders:

Work closely with the Principal Engineer and Head of Digital Customer Contact to align technical delivery with strategic goals.

Collaborate with Contact Centre Ops Managers, IT, and Data teams.

Engage with external partners and stakeholders to ensure delivery meets expectations.

What we offer in return?

A collaborative and fast paced work environment

Health care cash plan

Yearly bonus scheme

24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)

Life Assurance 4x annual salary

Vibrant, modern offices

About the business:

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.

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