We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply.

Provide L1/L2 desktop and application support to traders and other front-office users

• Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware

• Support and maintain trading turrets, dealer boards, and voice systems

• Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues

• Assist with market data add-ins (Bloomberg API, ICE, CME add-ins)

• Manage incident tickets and escalate where appropriate

• Perform desktop builds, upgrades, and deployments using enterprise tools

• Support trading floor moves, device rollout projects, and hardware refresh plans

• Work closely with infrastructure, network, app support, and dev engineering teams

• Participate in shift patterns or on-call rotations as needed

• Ability to create clear KB documentation

• 2-5+ years’ desktop or trade-floor support experience

  • Strong understanding of Windows OS, Active Directory, Microsoft 365
  • Advanced Excel debugging including formula tracing, named ranges, dependency checking
  • Ability to communicate effectively with front-office users
  • Experience in a financial services or fast-paced trading environment
  • Basic understanding of ITIL processes
  • Familiarity with Excel-based pricing models used in front-office teams
  • Turret / voice trading systems (Cloud9)
  • SCCM/Intune
  • PowerShell scripting
  • Basic networking (DHCP, DNS, VLANs)
  • Understanding of equities, FX, fixed income, or derivatives workflows
  • ITIL Foundation
  • SQL query building basic level

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