Job Title: BTL Support Analyst

Location: West LondonSalary: £27,500 per annumEmployment Type: PermanentSector: International Banking

About the Role

An international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank’s Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey.

Reporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion.

Key Responsibilities

• Support Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process
• Act as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages
• Build and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements
• Provide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations
• Maintain key management information (MI) to track and demonstrate progress across the sales pipeline
• Efficiently manage the business pipeline by diarising, monitoring milestones, and following up on leads
• Support brokers with case submissions, ensuring quality and accuracy of applications
• Liaise closely with internal stakeholders including Sales, Products, Underwriting, Credit Administration, and Intermediary Business Delivery
• Ensure full compliance with bank policies, procedures, and relevant regulatory requirements
• Undertake general administration, reporting, and communication duties
• Occasionally attend business meetings, networking events, or industry functions to promote brand awareness and identify new opportunities
• Carry out any additional responsibilities as delegated by line management

Skills & Experience Required

• Proven experience in Buy-to-Let mortgages and intermediary-based lending
• Strong relationship management and business execution capability
• Good understanding of the mortgage marketplace and broker environment
• Experience liaising with multiple internal and external stakeholders
• Sound understanding of the regulatory environment and its impact on mortgage business
• Ability to manage multiple cases simultaneously and work under pressure
• Strong organisational, communication, and interpersonal skills
• Self-motivated, able to work on own initiative, and adaptable to change
• Methodical, tactical, and commercially aware approach with a collaborative mindset

Why Apply?

This is an excellent opportunity to join a well-established international bank, offering stability, exposure to the Buy-to-Let mortgage market, and the chance to build strong industry relationships within a supportive team environment.

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