Role: Product Analyst Automation & Digital ProductsLocation: Reading (Hybrid 3days)Duration: 6+ Months
Product Discovery & Opportunity AssessmentConduct product discovery to identify automation opportunities across onboarding, billing, metering, customer operations, supply operations, and portfolio management.Work with Product Owners to refine product vision, roadmap entries, and feature definitions.Perform impact analysis, value assessment, and feasibility evaluation for potential automation use cases.Support prioritisation of the automation backlog based on business value and complexity.Requirements & User Story DefinitionTranslate business problems into clear and actionable epics, features, user stories, and acceptance criteria.Document functional and non functional requirements aligned with Power Platform and Dynamics 365 capabilities.Work closely with SMEs to capture edge cases, business rules, dependencies, and cross-system impacts.Ensure stories are sprint ready and understood by development teams.Process Mapping & Product DesignMap current-state and future-state processes using BPMN, Visio, or Miro.Identify process simplification areas to complement automation design.Collaborate with UX/Service Design teams (if applicable) to ensure optimal user and customer experience.Work with developers to align solution design with functional intent.Delivery Support & Sprint CollaborationParticipate in Agile ceremonies: backlog refinement, sprint planning, daily stand-ups, reviews, retros.Provide clarifications to developers and testers throughout the sprint.Support test scenario definition and UAT execution with the business.Validate that delivered automation meets intended outcomes and acceptance criteria.Governance, Documentation & ComplianceMaintain product documentation including requirements, process maps, feature documents, release notes.Ensure alignment with Ofgem, GDPR, and internal security/compliance standards.Support Power Platform governance guidelines for solution design, data policies, and access control.
Essential skills/knowledge/experience: (Up to 10, Avoid repetition)Power Automate (Cloud & Desktop Flows)Dynamics 365 CE/CRM entities, triggers, workflowsAzure Logic Apps, Functions, APIsDataverseUnderstanding integrations, API interactions, and data flows.Ability to collaborate effectively with technical teams and architects.

Desirable skills/knowledge/experience: (As applicable) Strong critical thinking and analytical capability. Excellent stakeholder communication across both business and technical teams. Skilled in facilitation of workshops and discovery sessions. Comfortable working in Agile/Scrum delivery environments.