Role / Job Title:PAS-X MES Application Support Analyst L1/L2 (SaaS)Location:London - 1 day a week (but should be available when needed)The RoleManufacturing Data Management project for a global FMCG client as a Platform architect.Your Responsibilities(Up to 10, Avoid repetition)1. L1/L2 Application Support

• Provide L1/L2 support for PAS-X MES across EU manufacturing sites
• Act as first point of contact for MES incidents, alarms, and service requests
• Perform incident triage, analysis, resolution, or escalation within agreed SLAs

2. Incident & Problem Management

• Log, manage, and resolve incidents using Pulse
• Support deviation, investigation, and root cause analysis activities where required
• Coordinate with PAS-X vendor (L3) for product-level or complex issues
• Maintain complete, accurate, and auditable ticket records

3. Change, Release & Upgrade Support

• Support PAS-X releases, patches, and upgrades under GE HealthCare change governance
• Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)
• Support regression testing, cutover, and post-release hypercare

4. Manufacturing & MES Operations Support

• Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows
• Support integration points with SAP and Historian related systems
• Assist sites during critical manufacturing windows where required

5. GxP & Compliance Support

• Operate in compliance with GxP, data integrity, and validation requirements
• Support audits, inspections, and compliance reviews as required
• Ensure all incidents and changes are documented for audit readiness

6. Stakeholder & Vendor Coordination

• Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor
• Provide regular status updates and participate in operational and governance calls

7. Knowledge Management

• Maintain MES support documentation, runbooks, and known error records
• Support knowledge transfer and stabilization activities across regions

Your ProfileEssential Skills / Knowledge / Experience

1. 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred)
   Hands-on experience with PAS-X MES in regulated manufacturing environments
2. Strong understanding of EBR, shop-floor processes, and MES integrations
3. Experience supporting SaaS / platform-based MES solutions
4. Strong understanding of ITIL-based incident, problem, and change management
5. Experience working with EU manufacturing sites and QA teams

Desirable Skills / Knowledge / Experience

1. Experience in pharma or life sciences manufacturing
2. Exposure to SAP, Historian, LIMS, and automation systems
3. Experience supporting PAS-X packaging and process lines
4. Experience with ITSM tools such as ServiceNow or Jira