• Business Analyst (BA), Pega
• Job Title: Business Analyst (Pega)
• Experience: 5-9+ years total (3-5+ years in Pega programs)
• Certification: Pega Certified Business Architect (PCBA) or Certified Business Architect (CBA) - preferred
• Location: Telford, UK
• Employment Type: Contract

About the Role

We’re seeking an experienced Pega Business Analyst to lead requirement discovery, process modelling, and business solutioning for Pega 8.x initiatives. You will act as the bridge between business stakeholders and technical teams-translating business goals into well-formed epics, features, and user stories aligned with Pega guardrails and best practices.

Key Responsibilities

Business Analysis & Requirements

• Lead discovery, DCO/JAD sessions, and stakeholder workshops to elicit business needs.
• Decompose business outcomes into epics, features, and INVEST-grade user stories with clear acceptance criteria.
• Define case types, stages/steps, data model, personas, channels, and journey maps.
• Document as-is and to-be processes; create process flows, UI mockups/wireframes, and decision tables/trees.

Solutioning & Governance

• Collaborate with LSA/SSA to ensure requirements are feasible, scalable, and guardrail-compliant.
• Maintain product backlog, prioritize with Product Owner, and ensure traceability from requirements to test cases.
• Support creation of MVP scope, release roadmap, and non-functional requirements (NFRs: performance, security, audit, accessibility).

Agile Delivery

• Drive sprint ceremonies (backlog refinement, sprint planning, reviews, and retrospectives).
• Validate builds against acceptance criteria; support UAT planning, execution, and sign-off.
• Manage change requests, impact assessments, and stakeholder communication.

Data, Integration & Compliance

• Work with architects on integration needs (REST/SOAP, MQ/Kafka), data contracts, and mapping.
• Define reporting/analytics needs (reports, dashboards), audit/compliance, and retention policies.
• Ensure alignment with regulatory standards relevant to the domain (eg, BFSI/Public Sector/Healthcare).

Required Skills & Qualifications

• 5-9+ years as a BA, with 3-5+ years on Pega 8.x programs.
• Strong hands-on with DCO, user story writing, acceptance criteria, and backlog management (Jira/Azure DevOps).
• Solid understanding of Pega concepts: case life cycle design, stages/steps, routing, SLAs, data pages, decision rules, UI flows, and reporting at a conceptual level.
• Experience crafting process maps (BPMN), journey maps, and UI mockups (eg, Figma/Balsamiq).
• Proven stakeholder management; ability to translate business goals into measurable outcomes/KPIs.
• Excellent communication, documentation, and facilitation skills.