Location: Sheffield
Contract Type: Permanent
Hours: Full time
Salary: £55,000 - £65,000 depending on experience

The Implementation Lead is responsible for managing the end to end delivery of the Case Management Solution (CMS) implementation projects. This includes scoping, planning, stakeholder management, and ensuring that workflows, processes, and system configurations are delivered to a high standard.

The role also includes hands on configuration and development work to build client specific workflow automation, process configuration, template and document automation, and integrations setup as per the project scope and client business processes. The Implementation Lead is also required to provide post go live support to the client.

Key Responsibilities

Lead CMS implementation projects from discovery to go live.
Manage scope, schedules, risks, and communication with clients and internal stakeholders.
Conduct requirements gathering and map client processes into the CMS workflows.
Oversee the build of workflow automations, templates, and system configuration.
Coordinate Data Migration Specialists and Workflow Developers to ensure aligned delivery.
Conduct client facing workshops, check ins, and progress reviews.
Ensure implementation best practices are followed across all project phases.
Maintain documentation, RAID logs, and project plans.
Support UAT, end user training planning, and go live readiness.
Provide post go live support to the client.

Skills & Experience Required

Proven project management experience within software or SaaS implementation.
Strong understanding of legal case management workflows.
Ability to translate complex business processes into system workflows.
Excellent communication, presentation, and stakeholder management skills.
Experience using workflow or automation tools.
Familiarity with API led integrations and legal tech environments.
Experience developing Legal Case Management Solutions (CMS).
JavaScript.
Third Party tools, such as Zapier, TOCA, Power Automate and Postman.
REST API (Proficient in C#, Python, Javascript, PHP or Python).

Joining etiCloud Ltd isnt just about getting a jobits about growing a career with one of the UKs leading cloud-based IT providers. Youll be supported every step of the way in a friendly, professional environment where your development matters.

Heres what youll get when you become part of our team:

Competitive salary with regular reviews to reward your progress
Annual company bonus recognising your hard work
Career development through ongoing training, support, and progression opportunities
25 days annual leave
Company pension scheme to support your future
Supportive, friendly team with a down-to-earth culture
Health & wellbeing benefits, including private medical insurance, health cash plan, and mental health support
Modern, secure Sheffield office with kitchen facilities and a coffee machine
Weekly fresh fruit as part of our wellbeing initiatives
Free onsite parking

Apply now and take your next step in the world of tech with etiCloud!

You may also have experience in the following: Implementation Lead, Software Implementation Manager, SaaS Implementation Manager, Technical Implementation Lead, Legal Tech Implementation Consultant, Case Management Systems Consultant, CMS Implementation Specialist, Legal Case Management Developer, Solutions Implementation Manager, Workflow Automation Consultant, Technical Project Manager (SaaS), Systems Implementation Consultant, Client Onboarding Manager (Software), Integration Specialist (REST API), Legal Software Project Manager

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