AgreatclientbasedinGerrardsCrossislookingforApplicationSupportAnalysttocomeandjointheteamattheirofficesbased5daysaweek.

ThisisagreatopportunityforabrightSTEMgraduatewho’slookingforacareerinDataScienceorEngineeringafter12-18monthsforprogression.

YoumustbeabletodrivetoGerrardsCrossandyoushouldlivenomorethan45minsawayfromtheiroffices.

• TheroleistechnicalsoanITqualification/degreeisrequired
• KnowledgeofthefollowingApplicationSupport/Windows/Databases/RemoteAccessToolsAhands-onandenthusiasticpersonwhoisquicktolearn
• SQLexperiencedataquery
• Workeffectivelywithahighdegreeofautonomy
• Excellentinterpersonalandcommunicationskillsandenjoyworkinginafast-pacedenvironment

Youwillbeworkingoninterestingandchallengingproblemsinthehealthcaresectorandcontributetosolvingreal-worldproblems.

Roles&Responsibilities

• Theyarelookingtobuildateamofexperienced,collaborative,supportengineerswhowillworktogethertoprovideenterprise-levelassistance.Wehavemanycustomerswhorequireclosesupporttoensuretheyhaveanexcellentexperiencewithourproducts.
• Youwillbefocusingonworkingdirectlywithourcustomerstoidentifythenecessaryactivitiesrequiredtocompleteeachclientsimplementationandensurethattheactivitiesareperformedinatimely,high-qualitymanner.
• Theyareafriendlyandopenmindedteam,andwerelookingforpeoplewhowillthrivebycollaboratingandimplementingimprovementstoourapproachtosupport.

Roles&Responsibilities

• Takeincomingsupportcallsfromcustomersandprovideassistanceasrequired.
• MonitorincomingsupportticketsandensureresponsewithintheagreedSLAs.
• Analysecustomerissues,diagnoseandresolvewherepossible.
• Escalatetheissueforassistancefromthedevelopmentteamifrequired.
• MaintainandtrackandclosesupportissuesonJira.
• Installandcustomiseapplicationsfornewcustomers.
• Runtrainingsessionsfornewusers.
• Testbugfixesreleasedbythedevelopmentteambeforedeliverytothecustomer.
• Excellentcommunicationskills,bothverbalandwritten,withtheabilitytoconveytechnicalinformationclearlytonon-technicalusers.
• Aproactiveapproachtoproblem-solvingwithstronganalyticalskills.
• Abilitytoworkindependentlyaswellaspartofateaminafast-pacedenvironment.

Ifyouarepassionateabouttechnologyandenjoyhelpingothersresolvetheirtechnicalchallenges,weencourageyoutoapplyforthisexcitingopportunityasaTechnicalSupportEngineer.