About Scrumconnect Consulting

Scrumconnect Consulting is a UK award-winning digital consultancy with over 300 consultants nationwide. We partner with public sector organisations to deliver user-centred digital services that make public services simpler, faster, and more accessible.

The Role

We are looking for an experienced Content Designer to support Digital Channels programmes within the public sector. You will work across services including Report a Change Once (RACO), Customer Account, and the Government App & Wallet, helping design and improve content for citizens, applicants, and developers.

You will collaborate with multidisciplinary Agile teams to understand user needs, redesign content structures, and deliver accessible, high-quality content aligned to GDS standards.

Key Responsibilities

• Review and benchmark existing content against GDS and accessibility standards
• Map user journeys and validate them with stakeholders
• Design clear, concise, and user-centred content
• Test and iterate content using user research and feedback
• Work closely with product, design, and development teams
• Support the development of content strategy, standards, and governance
• Deliver a structured handover to internal teams

Skills & Experience

Essential

• Proven experience as a Content Designer in digital, multidisciplinary teams
• Strong knowledge of GDS and GOV.UK content standards
• Experience using user research to inform content decisions
• Excellent stakeholder engagement and communication skills
• Experience working in Agile environments

Desirable

• Experience with CMS and version control tools
• Public sector or regulated environment experience

Diversity & InclusionScrumconnect is proud to be a Disability Confident employer and welcomes applications from candidates of all backgrounds. We are committed to creating an inclusive and accessible workplace.