RaisersEdgeDatabaseManager

London|Permanent|Full-time

AnestablishedUKnot-for-profitorganisationisseekingahands-onRaisersEdgeDatabaseManagertolead,optimiseandevolveitsBlackbaudRaisersEdgeNXTCRM.

Thisisapivotalroleattheheartoffundraisingperformanceandsupporterengagement.Youwillowntheintegrity,strategyanddevelopmentoftheCRM,ensuringitdrivesincomegrowth,insightandoperationalefficiencyacrosstheorganisation.

Therole:

Reportingintoseniorleadership,youwilltakefullresponsibilityforthemanagement,optimisationandcontinuousimprovementoftheorganisationsRaisersEdge/NXTdatabase.

Workingcloselywithfundraising,marketingandfinanceteams,aswellasexternalconsultantsandBlackbaudsupport,youwillensuretheCRMisaccurate,compliant,insight-drivenandalignedwithorganisationalstrategy.

Thisisbothastrategicandhands-onrole,idealforsomeonewhoenjoysimprovingsystems,strengtheningdataqualityandenablingfundraisingteamstoperformattheirbest.

Keyresponsibilities:

• Owntheday-to-dayoperation,maintenanceandsecurityofRaisersEdge/NXT.
• Leaddataaudits,cleansing,standardisationandde-duplicationinitiativestomaintainhighdataintegrity.
• DevelopanddeliverastructuredCRMimprovementroadmap.
• Createanddocumentclearprocessesfordataentry,campaigns,appealsandreporting.
• Provideusertraining,guidanceandongoingsupporttoensureconsistentbestpractice.
• Deliveraccuratedataselectionsandsegmentationforappealsandemailcampaigns.
• Improveautomation,streamlinefinancialprocessesandmanagesystemintegrations.
• Producehigh-qualityreportingandanalysisforleadership,translatingdataintoactionablefundraisinginsights.
• EnsurecompliancewithGDPR,HMRCGiftAidandPECRrequirements,includingresolvinginvalidGiftAidrecords.
• ActasprimarycontactforCRMvendorsandensuresystemstrategysupportsorganisationalgoals.

Whatyouwillbring:

• SignificantexperiencemanagingRaisersEdge/NXToracomparablenonprofitCRM.
• ProventrackrecordinCRMoptimisation,restructuringandautomation.
• Strongdatamanagementandsegmentationexpertise.
• Experiencesupportingfundraisingorcharityteamsinadata-drivencapacity.
• Analyticalandcommerciallyaware,abletotranslatedataintomeaningfulinsight.
• KnowledgeofGDPR,HMRCGiftAidandnonprofitcompliancerequirements.
• Confidentcommunicatorwithstrongstakeholdermanagementskills.
• Highlyorganised,abletomanagemultipleprojectsanddeadlineseffectively.

Salary,hours&benefitspackage:

• Competitivesalary,commensuratewithexperience
• 37.5hoursperweek,typically09:0017:30
• 20daysannualleaveplus8bankholidays

AppointmentsubjecttoabasicDBScheck.