The Role

We’re looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences.

We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their T-shaped’ skills and is not afraid to take on new challenges.

Skills and Experience Required

• Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns
• Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines.
• Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases
• Designs simple, intuitive, and accessible digital services that meet user needs and business objectives.
• Takes an end-to-end view of services, creating effective, user-centred interactions across channels.
• Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements.
• Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code-based prototypes
• Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes.
• Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base.
• Facilitates workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions.
• Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services.
• Contributes to design standards and design systems, maintaining consistency across services and interfaces.
• Supports service transformation by improving the efficiency, speed, and usability of public services.

Communication and productivity

• Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels.
• Strong technical literacy, able to understand high-level technical processes, constraints, and concepts.
• Recognises and works within project constraints, supporting teams to deliver value to clients and users.
• Supports and coaches teams and stakeholders in user-centred design and agile ways of working.
• Contributes to internal culture, tools, processes, and capability development.

Working Arrangements

• 2 days a week on site in Coventry