This is an analyst-level Business Analyst role within the Information Systems & Change (IS&C) function. The position sits in the Change Delivery & Adoption team, meaning the focus is not just on gathering requirements, but ensuring changes are successfully implemented and adopted by the business.

The main purpose of the role is to:

• Understand business needs
• Define clear, structured requirements
• Improve processes and services
• Ensure projects deliver measurable business value
• Support smooth implementation and adoption of new systems or improvements

Business Analysis & Process Improvement

• Investigate and document current business processes
• Identify inefficiencies and areas for improvement
• Ensure solutions balance cost, quality, and outcomes (value for money focus)

Requirements Gathering

• Run workshops and interviews
• Gather and prioritise business requirements
• Write user stories and acceptance criteria
• Maintain traceability from idea to deliver

Implementation & Adoption

• Support training and create user guides
• Help transition solutions into business-as-usual
• Ensure changes are embedded successfully

GCS is acting as an Employment Business in relation to this vacancy.