Product Analyst - SaaS - Customer-Facing - £50-£55K - Poole (Hybrid - 4 DPW On-Site) - (RL8094)

Location: Poole, Dorset (Hybrid - 4 days office-based)
Salary: £50,000-£55,000 per annum
Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events

Looking for a role where you can genuinely influence how a product evolves-not just document requirements? This is an opportunity to work directly with customers, shape meaningful solutions, and play a key role in turning ideas into real product outcomes within a growing SaaS environment.

The Client:
We are partnering with a growing technology business that delivers a suite of configurable SaaS products to a diverse customer base. They work closely with their customers to continually evolve the platform and provide solutions that address real world needs.
The organisation offers a collaborative environment where product, engineering, and delivery teams work closely together to drive impactful outcomes.

The Candidate:
This role is ideal for someone who enjoys working at the intersection of customers, product, and delivery, and is confident engaging directly with users to understand their needs.
You will be naturally curious and proactive, asking the right questions to uncover the root of problems rather than simply capturing requirements. You’ll be comfortable working in a dynamic environment where priorities can shift and ambiguity is expected.
You will balance attention to detail with big picture thinking and enjoy shaping ideas into practical, deliverable solutions. Just as importantly, you will take ownership and make meaningful contributions-not operate solely as a documentation-focused analyst.

The Role:

• This is a hands-on, customer-facing Product Analyst position sitting at the intersection of product, customers, and delivery.
• You will work closely with customers to understand how they use the platform, uncover underlying needs, and help shape solutions that deliver real value. This is not a purely strategic or documentation-heavy role; you will be actively involved in discovery, problem-solving, and supporting delivery teams.
• You will collaborate with Product Owners, Engineering, and QA to translate customer needs into clear, structured inputs while considering how the product fits into the wider suite.

Key Duties:

• Engage directly with customers to understand product usage, challenges, and goals
• Lead and support discovery sessions, workshops, and feedback discussions
• Shape and refine customer requirements into clear, structured inputs
• Challenge assumptions and propose effective, practical solutions
• Develop a strong understanding of the product, including configuration options
• Work closely with Product Owners, Engineering, and QA to support delivery
• Contribute to backlog refinement and provide context to delivery teams
• Consider wider product impacts, dependencies, and opportunities across the suite

Requirements:

• Experience in a product-focused role such as Product Analyst, Business Analyst, Associate Product Manager, or similar
• Strong customer-facing experience, with confidence leading conversations and workshops
• Ability to gather, shape, and translate requirements into structured inputs for delivery teams
• Experience working in Agile environments, supporting backlog refinement and delivery
• Strong problem solving skills, with the ability to challenge assumptions and propose solutions
• Ability to quickly learn and understand complex products, particularly configurable systems

Nice to Have:

• Experience working with SaaS products or configurable platforms
• Exposure to multi product environments or product suites
• An interest in user experience and how customers interact with products

To apply for this Product Analyst permanent job, please click the button below and submit your latest CV.

Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.