We are looking for someone to join our support team to provide 3rdline support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (Backups, Networks, Storage, Disaster Recovery, Networking).

The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit 3rd line engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models.

Responsibilities

• Co-ordination and Ownership of support tickets
• Liaising with 3rdparty vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
• Provision of 3rdline technical support to internal and external customers, maintaining service levels
• Performing daily health checks of cores service platforms
• Performing regular maintenance and patching of core service platforms
• Creating and maintaining technical knowledgebase documentation

Required Skills & Qualifications

• Full UK Drivers license
• 3rd line Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking)
• Effective Communication
• Excellent Customer Service Skills
• Effective Team Player
• Attention to Detail

Desired Skills:

Networking:

• IP addressing / subnetting / routing basics
• Connectivity diagnostics
• Firewall basics
• Common basic network service protocols
• Basic switching principles

Active Directory:

• GPOs
• Replication
• Authentication

VMWare:

• vSphere features
• Diagnostics

Storage:

• Connectivity types
• Storage assignment methods
• Disk redundancy logic
• Backup logic

Incident Management

Fantastic career opportunity. Apply now for an immediate interview.