IT Support Engineer Blackburn Up to £35,000 About the Role

CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits, this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal.

Duties & Responsibilities

• Act as the key escalation point for 1st Line Support and provide advanced desktop and application support
• Manage and resolve helpdesk tickets in line with SLAs and KPIs
• Support and troubleshoot desktops, laptops, telephony, networking and server-related issues
• Assist with infrastructure projects, new site rollouts and system upgrades
• Travel to remote sites to deliver on-site support and project implementation

What Experience is Required

• Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments
• Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals
• Experience supporting multi-site environments and willingness to travel (full UK driving licence required)

Salary & Benefits

• Salary of £35,000
• Excellent benefits package
• Exposure to infrastructure and project work
• Clear progression opportunities within a growing IT function

Location

This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester. Office-based, 5 days per week.

How to Apply

To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen.

Alternate Job Titles

• 2nd Line IT Support Engineer
• 2nd Line Support Analyst
• IT Infrastructure Support Engineer
• Desktop Support Engineer

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