Professional Services | Vendor Side. Salary up to £75K (depending on experience) plus car allowance. Fully remote with some travel to customer sites (not frequent).

We are seeking an experienced Implementation Team Lead (Clinical Software) to join our professional services organisation, leading the delivery of clinical software implementations to NHS customers.

This is a player‑coach role, combining hands‑on consultancy (up to 70% billable utilisation) with line management of implementation consultants. You will be accountable for high‑quality customer delivery, team utilisation, and contributing to the commercial success of professional Services engagements.

Responsibilities for the Implementation Team Lead (Clinical Software)

* Lead and deliver customer implementations of clinical software, from configuration and workflow design through to go‑live

* Delivering EPR/PAS and Order Comms clinical software

* Act as a senior, customer‑facing consultant and trusted advisor to NHS stakeholders

* Line manage and mentor a team of up to 8 implementation consultants, driving utilisation, performance and capability development

* Own delivery quality within your domain, acting as an escalation point for complex implementation issues

* Identify and support upsell and cross‑sell opportunities in partnership with Sales and Account Management

* Contribute to the evolution of professional services best practice, delivery methodologies and product feedback

About you

* Proven experience in vendor‑side professional services

* Background delivering EPR/PAS and Order Comms clinical software

* Experience leading or managing consultants in a delivery environment

* Strong understanding of customer workflows and value‑based software adoption

* Commercially aware, with the ability to balance utilisation, quality and customer satisfaction

* Comfortable travelling to customer sites across the UK as required but not frequent