Role: Business Support Analyst
Location: Desford, Leicestershire
Rate: 36/hr Umbrella (Inside IR35) or ( 17.50/hr PAYE)
Duration: 12-month contract
As a Business Support Analyst, you will play a key role in supporting and improving global order management processes at a tier one manufacturing company.
You will manage tickets, resolve technical queries, and work with international teams to improve workflows across SAP and Salesforce platforms.
You will work within a team of ten, based across seven countries, collaborating with IT, supply chain, accounting, transportation, global dealer networks and other teams across the business.

Responsibilities

• Support global order management systems.
• Manage and resolve advanced system tickets and technical queries.
• Translate business requirements into functional specifications.
• Build workflows within SAP and Salesforce.
• Analyse order, shipping, invoicing, and dealer inventory data.
• Train global users on new systems and digital tools.

Requirements:

• Experience working with orders and invoicing data.
• Strong SAP user experience (ordering systems).
• Confident communicator able to work across global teams.