An established, multi-site UK business is looking to appoint an experienced IT Support Engineer to join its growing internal technology team. Supporting a diverse user base across multiple locations, this role offers genuine scope to broaden technical skills while working within a collaborative and forward-thinking IT function.

This opportunity will suit a confident 2nd Line Engineer who enjoys troubleshooting complex issues, improving services, and working closely with both technical teams and non-technical stakeholders across the business.

The Role
As part of a collaborative IT support team, you will take ownership of escalated support requests, ensuring issues are resolved efficiently and professionally. You will play a key role in maintaining reliable, secure and high-performing systems that support day-to-day business operations.
Key responsibilities include:

• Providing 2nd Line support across desktop, server, network and business applications
• Managing incidents through to resolution with clear and timely user communication
• Conducting root cause analysis and contributing to long-term technical fixes
• Supporting Microsoft 365, Active Directory and Windows environments
• Assisting with device management across laptops, mobile devices and MDM platforms (Intune desirable)
• Supporting core business systems and liaising with third-party suppliers where required
• Contributing to system upgrades, service improvements and IT projects
• Supporting onboarding and offboarding processes, including hardware and software lifecycle management
• Assisting with networking fundamentals including LAN, WAN and Wi-Fi troubleshooting

About You
You will bring solid 1st and 2nd Line support experience and be comfortable working in a structured IT service environment. Strong communication skills are essential, with the ability to clearly explain technical issues to users at all levels.

We are particularly keen to hear from candidates with:

• At least 3 years experience in an IT support role
• Strong Microsoft 365 and Active Directory administration skills
• Windows 10 and Windows 11 support experience
• Experience working with ITSM or Service Desk systems
• Exposure to mobile device management solutions (Intune highly advantageous)
• A proactive, organised and customer-focused approach

What s on Offer

• Competitive salary
• 25 days holiday plus bank holidays
• Contributory pension scheme
• Ongoing training and development opportunities
• Clear scope for long-term career progression into Supervisory roles and beyond

Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)