User Researcher

Day Rate: 400- 450 (Inside IR35)
Contract Length: 3 Months
Location: Fully Remote (1 day in Newcastle every 3 weeks)

The Role

We’re looking for an experienced User Researcher to join a high-impact digital team delivering user-centred services at scale. This is an exciting opportunity to work on meaningful projects that directly improve public-facing digital services.

You’ll play a key role in shaping products and services through evidence-based user insight, ensuring solutions are accessible, inclusive, and aligned with user needs.

Key Responsibilities

• Plan, design and conduct user research across the product lifecycle
• Use a range of qualitative and quantitative research methods
• Work closely with Product Managers, Designers and Developers in agile teams
• Turn complex findings into clear, actionable insights
• Advocate for user-centred design and accessibility best practices
• Contribute to research repositories and insight libraries

Essential Experience

• Proven experience working as a User Researcher within GDS environments
• Strong understanding of the Government Service Standard
• Experience delivering research in agile, multidisciplinary teams
• Ability to communicate research findings clearly to a range of stakeholders
• Experience planning and running usability testing sessions

What’s on Offer

• 400- 450 per day (Inside IR35)
• 3-month initial contract
• Fully remote working, with just 1 day onsite in Newcastle every 3 weeks
• Opportunity to work on impactful, large-scale digital transformation programmes