Location: Coventry (Hybrid)
Hours: 37 hours per week
Contract: Permanent

The Role

We are currently recruiting for an IT Business Analyst to join a well-established IT function supporting a multi-site, international business. This is a varied, business-facing role focused on analysing processes, improving system usage, and delivering system enhancements across ERP and related platforms.

You’ll act as a key bridge between stakeholders and technical teams, translating business requirements into clear technical specifications while supporting system improvements, change delivery, and user adoption.

Key Responsibilities

* Analyse business processes to ensure systems are used effectively and identify gaps or improvement opportunities

* Produce clear change specifications and manage system developments through to delivery

* Create technical documentation and support integration of changes into day-to-day operations

* Provide day-to-day business systems support, coaching, and training on new functionality

* Troubleshoot process and system issues, recommending practical solutions

* Work with third-party suppliers and developers, managing scope and delivery

* Support ad-hoc reporting, data manipulation, cleansing, and bulk data uploads

* Carry out system testing, creating test scripts and scenarios, and feeding back to developers

* Translate business needs into technical requirements, ensuring clear communication between stakeholders and developers

Skills & Experience Required

* 2–3 years’ experience in a Business Analyst or similar analytical role

* Experience working with complex IT systems such as ERP and/or CRM platforms

* Strong understanding of data and data structures

* Excellent written and verbal communication skills

* Confident working with stakeholders at all levels of the business

* Experience supporting change initiatives and project delivery

* Comfortable delivering training and coaching to end users

* Strong Microsoft Word and Excel skills

Desirable Experience

* Exposure to a range of business systems such as:

* Document management systems

* Phone systems / call centre platforms

* RPA, BI or AI tools

* Reporting tools

Working Pattern & Benefits

* Salary of £45,000 – £50,000 depending on experience

* 37-hour working week

* Core hours 08:45 – 16:45, with flexibility around start and finish times

* Hybrid working – 3 days office-based, 2 days home-based

* Opportunity for occasional international travel (Germany)

Additional Requirements

* Full UK driving licence

* Own transport essential due to multi-site travel