Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support. This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions. Key Responsibilities: • Resolve escalated tickets from 1st Line support • Troubleshoot Windows OS, Office 365 and connectivity issues • Deploy and configure devices via Intune or imaging • Package and deploy approved applications • Provide Mac support across the estate • Support video conferencing troubleshooting and escalate to 3rd parties where required • Maintain accurate documentation and contribute to the knowledge base What We re Looking For: • Strong Windows OS and M365 troubleshooting skills • Experience with Intune and endpoint management • Basic network troubleshooting capability • Clear documentation and root cause analysis skills • Confident communicator with a proactive, customer-focused mindset What s On Offer: • Salary range is dependent on experience • 35-hour working week (between 8am 7pm, Mon Fri) • Fully onsite at customer premises • 25 days holiday rising to 30 • Company bonus scheme • Ongoing training and certification support This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support. Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork Recruitment is an Equal Opportunities Employer.