Call Handler, Telecoms Operator/Internal Communications - NON IT

One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35.

Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours. Some weekend work will be required

This role is working in a Security Cleared environment. You will need to be SC or DV (developed vetting) cleared or eligible to undertake SC or DV Security Clearance.This is a non-IT role.

Skills Experience:

• Outstanding customer service - Calm, confident, and responsive under pressure
• Team player - Collaborative, supportive, and reliable in a fast-paced environment.
• Clear communicator - Strong verbal skills and active listening
• Organised and efficient - Skilled at managing time and priorities.
• Confident with ICT systems and telephony tools.
• Experience in a contact centre or similar high-volume environment. (Desirable)
• Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. (Desirable)
• Multilingual abilities are a plus. (Desirable)

If you think you’d be a good fit for this role, please apply here. We look forward to hearing from you!

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.