Our client is a specialist software provider, looking for a Spanish speaking Technical Helpdeskto act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.

Key Responsibilities of the Spanish Speaking Technical Helpdesk

• Triage inbound support tickets and route to the correct technical teams
• Answer inbound customer calls and direct enquiries appropriately
• Provide clear, professional customer communication
• Log and document customer interactions accurately
• Support customers with general software-related queries

Skills & Experienceof the Spanish Speaking Technical Helpdesk

Essential:

• Fluent in English and Spanish
• Customer service or support/helpdesk experience
• Excellent verbal and written communication skills
• Strong telephone manner
• Team-oriented, reliable, and customer-focused

Desirable:

• CRM or telephony system experience
• SQL, reporting tools, or XML knowledge
• Familiarity with HubSpot and Aircall is a plus

Benefits

• c. £32,000+ salary (depending on experience)
• Hybrid working (2 days office / 3 days home)
• 24 days holiday + bank holidays
• Pension, healthcare & gym discount
• Free parking, laptop provided
• Bonus, social events & additional perks

Working Hours

• 37.5 hours per week
• 8:00am4:30pm (1-hour lunch)
• First 3 months: 3 days per week in the office for onboarding, then 2 days in office