We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we re looking for a Business Analyst with strong Salesforce experience to join our Systems Development team and support continual systems improvement. Acting as a bridge between the business and technical teams, you ll help translate business needs into clear, actionable Salesforce solutions.

Could that be you? If all things systems improvement get you out of bed in the morning and turning business needs into well-designed system processes puts a smile on your face, then we d love to hear from you.

Here s why you ll love this role

• You will take responsibility for independently working with stakeholders to define problems & opportunities, ensuring stakeholder perspectives are identified, and business objectives/requirements are understood

• Elicit, analyse, and document business and system requirements using interviews, workshops, and process analysis, with a strong focus on Salesforce solutions

• Collaborate closely with Salesforce developers, administrators, architects, and QA teams throughout the SDLC

• Create and maintain clear business analysis documentation, including requirements specifications, process flows, and system documentation

• Prepare test data, support UAT planning, review test cases, and assist with defect triage to ensure solutions meet business and quality standards

Here s why you ll be great in this role

• Proven experience as a Business Analyst within a systems or software development environment

-Hands-on experience with Salesforce, ideally across Sales Cloud, Service Cloud, Lightning, and custom functionality

• Strong understanding of the software development lifecycle, particularly requirements definition, validation, and acceptance testing

• Experience working in Agile / Scrum (or hybrid) delivery frameworks

• Experience using tools such as Jira, Confluence, Azure DevOps, or similar

• Strong analytical skills with the ability to break down complex problems into clear, practical solutions

The benefits

• Pension 5% employer / 5% employee contribution.

• Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.

• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

• Option to buy or sell up to 5 additional days annual leave

• Enhanced Paternity/Maternity/Adoption leave

• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

• Free Parking on site.

• Regular Lunch & Learns

• Social Events Summer and End of Year parties etc.

• Customer Obsessed Awards - Regular opportunities to win!

Note to agencies

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note: You must have the right to work in the UK in order to be successfully appointed to this role