Wearesupportingawell-establishedconsultancyclientintheirsearchforaServiceNowLeadSolutionArchitect.Thisroleofferstheopportunitytotakeaseniortechnicalleadershipposition,shapinganddeliveringServiceNow-basedsolutionsforadiverserangeofclientsacrossmultiplesectors.

Thesuccessfulcandidatewillberesponsibleforleadingthedesign,delivery,andcontinuousimprovementofServiceNowServiceManagementplatforms,ensuringtheyarescalable,secure,andalignedtoclientandbusinessobjectives.

This role is fully remote

KeyResponsibilities

• Leadthearchitecture,design,anddeliveryofServiceNowsolutionsacrossclientengagements
• Collaboratewithstakeholderstogatherrequirementsandtranslatethemintoeffective,high-qualitysolutiondesigns
• Providetechnicalleadershipanddirectiontodeliveryteams,ensuringarchitecturalintegrityandbestpractice
• DrivecontinuousimprovementofServiceNowplatformsthroughoptimisation,automation,andintegration
• Evaluateandrecommendemergingtechnologies,tools,andframeworkstoenhanceservicedelivery
• Ensuresolutionsalignwithwiderbusinessandtechnologystrategies
• Createandmaintaincleararchitecturaldocumentationcoveringcurrentandfuturestatedesigns
• Participateinandfacilitatetechnicalandprocessworkshops
• Workcloselywithenterprisearchitecturefunctions,includingsupportingconfigurationandinstancemigrationactivities

Leadership&Delivery

Theroleincludesresponsibilityforprovidingtechnicalleadershipandmentorshipacrossmultidisciplinaryteams,supportingthedevelopmentofbusinessanalysts,administrators,developers,andsolutionarchitects.Youwillplayakeyroleinfosteringahigh-performing,collaborative,andengageddeliveryculture.

Fromadeliveryperspective,youwillassesstheimpactofnewrequirementsandleadtheimplementationofproactiveITServiceManagementandOperationscapabilities.Thiswillinvolvethedesign,automation,integration,andmanagementofprimarilyITSMandITOM-relatedtoolsetsandenvironments.

EssentialSkills&Experience

• ExtensiveexperiencedesigninganddeliveringServiceNowsolutionsacrossmultiplemodules
• StrongunderstandingofITILprocessesandservicemanagementbestpractices
• Experienceworkingincomplex,large-scaleenterpriseenvironmentswithmultipleintegrations
• Provenexpertiseinsystemarchitectureandsolutiondesign
• Broadtechnicalunderstanding,includingcloudtechnologies,enterpriseplatforms,cybersecurity,andemergingtechnologiessuchasAIandIoT
• ITILcertification
• Trackrecordofdeliveringcomplex,business-criticalITsolutions
• Strongcommunicationandstakeholderengagementskills
• Abilitytoinfluenceandcollaborateatalllevelsofanorganisation
• Demonstratedleadership,coaching,andmentoringcapability
• Abilitytomanagemultipleworkstreamsanddelivertoagreedtimelines
• Awarenessofcurrenttechnologytrendsandthewidermarket

DesirableSkills&Experience

• ServiceNowCertifiedMasterArchitect(CMA)orCertifiedTechnicalArchitect(CTA)
• Projectmanagementqualifications(e.g.PRINCE2,PMP)
• ExperienceofAgile,Scrum,orsimilardeliverymethodologies