SC Cleared Service Designer - Central Government (Contract)
Duration: ASAP start for an initial 6 months
Rate: £380 per day (Inside IR35)
Location: Remote working with occasional onsite attendance
Clearance: UKSV SC (active)
Nationality: UK Nationals only

We are seeking an experienced SC Cleared Service Designer to support a UK Central Government department on a user-centred digital delivery programme. This is an Inside IR35 engagement, focused on collaborative service design within multidisciplinary agile teams.

The Role

You will play a key role in shaping end-to-end services that meet user needs while aligning with government standards and policy. Working closely with product managers, developers, researchers, and stakeholders, you will help design and iterate services that are accessible, usable, and effective.

Key responsibilities include:

• Designing and mapping end-to-end user journeys across complex public sector services
• Applying GDS standards, service design principles, and user-centred design methods
• Facilitating and contributing to workshops, design critiques, and stakeholder sessions
• Translating user needs, research insights, and policy constraints into service improvements
• Creating service blueprints, journey maps, and artefacts to support delivery teams
• Collaborating within agile, multidisciplinary teams to support continuous delivery
• Supporting service assessments and assurance processes where required
• Clearly documenting design decisions and communicating them to technical and non-technical audiences

About You

Essential experience:

• Active UKSV SC clearance
• Proven experience as a Service Designer in UK Central Government or similar regulated environments
• Strong understanding of GDS standards and the Service Manual
• Experience working in agile delivery teams
• Ability to communicate complex service problems clearly and pragmatically
• Comfortable working remotely with occasional onsite attendance

Nice to Have:

• Experience supporting live services and service assessments
• Background working across discovery, alpha, beta, and live phases
• Familiarity with accessibility standards and inclusive design practices
• Experience collaborating closely with policy and operational teams

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.