Role: Application Analyst Location: Home Based (UK) with occasional travel

About the Role

We are seeking an experienced Application Analyst to join a Hosting Services team within a Local Government Software division. This home-based role (with occasional travel) is ideal for an IT professional who enjoys application support, troubleshooting, and delivering reliable hosted services to public sector customers.

You will be part of a close-knit technical team supporting hosted applications in Microsoft Windows environments, ensuring service continuity, minimising downtime, and maintaining high levels of customer satisfaction. The role suits someone who enjoys problem-solving, staying current with technology, and working in a service-driven environment.

This opportunity is particularly well suited to candidates with experience supporting Local Government systems, public sector infrastructure, or enterprise hosting platforms. Experience with local government software products or similar public sector solutions is highly desirable.

You’ll receive mentoring and ongoing professional development, enabling you to grow your expertise while supporting mission-critical customer applications. You will also contribute to forward planning, service improvement, and the delivery of management information aligned to wider business objectives.

Key Responsibilities

• Application Support & Expertise
• Incident & Escalation Management
• Customer Onboarding
• Hosting Standards & Compliance
• Service Desk Collaboration
• Service Improvement & Automation
• Information Security
• Continuous Professional Development
  Stay up to date with emerging technologies, tools, and industry best practices.

Skills & Experience Required

To be successful in this Application Analyst role, you should have:

• Application Support Experience

• Database Experience

• Windows Server Knowledge

• Scripting & Automation Skills

  • SQL (queries, joins)
  • PowerShell (automation, log analysis, troubleshooting)
  • Python and/or VBScript

• Infrastructure & Virtualisation
  Knowledge of data centre environments, virtualisation, and administration using VMware.

• IT Service Management (ITIL)
  Experience working within an ITIL framework, including incident, problem, and change management.

• Networking Fundamentals
  Understanding of TCP/IP, DNS, firewalls, and networking concepts to diagnose and resolve connectivity issues.

Desirable Experience

• Experience supporting Local Government or public sector systems
• Previous work within hosted services or managed service environments
• Familiarity with enterprise or local authority software platforms

What’s on Offer

• Home-based working with occasional travel
• Opportunity to support critical public sector and local government systems
• Ongoing training, mentoring, and professional development
• Collaborative, supportive technical team environment

Apply today if you are an experienced Application Analyst or Application Support professional looking to progress your career within hosting services and local government software.