Department: Internal Technology

Location: Oxford, UK

Description

Aurora is seeking a proactive and highly capable Change Manager to lead the business‑wide adoption of our enterprise transformation programme. This role is central to ensuring that the significant process, system, and organisational changes introduced through our lead‑to‑cash, CRM, ERP, and data modernisation workstreams are effectively understood, embraced, and embedded across the business.

The Change Manager will work closely with the Programme Manager, senior leaders, business units, and technical teams to develop and execute a clear and comprehensive change strategy. You will take ownership of all change‑related communications, change impact assessments, stakeholder engagement plans, training strategies, and adoption measures. You will also represent technology and system‑driven changes at governance forums, including Change Advisory Boards (CAB), ensuring alignment between technical decisions and business readiness.

This is a high‑visibility, business‑facing role offering the opportunity to shape how Aurora evolves and scales. You will help to embed new ways of working, improve cross‑functional consistency, and support teams globally through major process and system transformation. Your work will directly influence the success of one of Aurora’s most strategic programmes.

We are looking for someone who has a high attention to detail and can hit the ground running. This is a chance to have a significant impact an organisation where individuals thrive on change and to work within an innovative and growing SME.

Key Responsibilities

Change Strategy & Planning:

• Develop and maintain a comprehensive change management strategy aligned to the programme’s roadmap, including adoption objectives, timelines, and success measures
• Conduct organisation‑wide change impact assessments, identifying who is affected, how, and what support is required for successful transition
• Work closely with workstream leads to ensure change considerations are embedded early in process and system design decisions
• Work closely with external partners to ensure extent of change is clearly understood and expectations are aligned

Communication & Stakeholder Engagement:

• Create and deliver clear, consistent, and engaging communication plans that articulate the purpose, progress, and value of the programme to all levels of the business
• Produce high‑quality written and visual communication materials including announcements, FAQs, leadership briefings, and intranet content
• Facilitate stakeholder workshops, drop‑in sessions, listening groups, and adoption check‑ins across global teams

Training & Adoption Support:

• Develop training needs analyses and coordinate the creation of learning materials, guides, and support documentation for new processes and systems
• Work with subject matter experts to deliver role‑specific or team‑specific training where required
• Track adoption metrics and feedback to help identify areas needing reinforcement or additional support

Governance & Change Control:

• Represent the business impact of system and process changes at Change Advisory Boards (CAB) and other governance forums, advocating for appropriate sequencing, risk mitigation, and readiness
• Ensure all technical and functional changes are accompanied by clear communication, training plans, and stakeholder alignment
• Support the Programme Manager in preparing operational readiness documentation and transition‑to‑BAU plans

Business Readiness & Continuous Improvement:

• Partner with teams across regions to ensure they are prepared for upcoming changes and understand the value of new processes and systems
• Identify resistance, risks, or barriers to adoption early and develop mitigation strategies
• Collect feedback from impacted teams and incorporate learnings to continuously improve change approaches throughout the programme lifecycle

Skills, Knowledge and Expertise

Required attributes:

• Experience delivering business‑wide change management within technology enabled transformation programmes
• Strong capability in developing structured change management artefacts such as impact assessments, communication plans, training strategies, and readiness checklists
• Excellent communication skills with the ability to translate technical or complex concepts into clear, business‑friendly language
• Confident working with senior stakeholders and facilitating cross‑functional engagement
• Proven ability to work independently, manage multiple streams of work, and meet deadlines in a fast‑paced environment
• High level of organisation, attention to detail, and ownership of deliverables
• Positive, proactive, and adaptable mindset with a strong focus on people‑centred change
• Experience of enterprise governance processes and change control frameworks

Desirable attributes:

• Formal change management qualifications (e.g., Prosci, APMG, ACMP)
• Experience managing change in organisations undergoing rapid growth or operating across multiple geographies
• Familiarity with CRM/ERP transformation programmes, particularly Salesforce and Dynamics 365 Finance & Operations
• Experience managing communications or engagement in a SaaS‑based technology environment

What we offer

Some of the benefits we include are:

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.

Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.