East Kilbride (Onsite 5 days p/w)

Up to 300 p/d (Inside)

SC required on entry; DV to be obtained within six months.

Join a growing government service organisation delivering high‑quality, customer‑focused 1st line IT support. You’ll manage Service Requests and Incidents, troubleshoot technical issues, and escalate to specialist teams when needed. The role suits someone with strong communication skills, a problem‑solving mindset, and a commitment to great customer service.

Responsibilities

• Resolve technical issues using Knowledge Articles
• Manage Incidents and Requests to agreed service levels
• Contribute to the Knowledge Base
• Identify opportunities for service improvement
• Keep users updated throughout the process

Essential Skills

• Excellent communication and customer service

• Ability to manage workload and escalate appropriately

• Broad understanding of IT concepts

• Service Desk or Helpdesk experience

• ITIL Foundation

• Knowledge of AGILE/DevOps

• Experience with enterprise reporting tools

Please send your CV for consideration.